Effective Date: 7 October 2026
1. Customer Support
For complaints, order issues, delivery disputes, privacy requests or other customer concerns, contact: [email protected].
2. What to Include
• Order number, where applicable.
• Name and contact details associated with the order.
• A clear description of the issue.
• Relevant photographs, videos, tracking details or other supporting evidence.
3. Acknowledgement and Resolution
Kaladhare will review complaints and communicate with the customer regarding the next steps. Where applicable, complaints will be assigned a reference or ticket number so their status can be tracked.
4. Escalation
If you are not satisfied with the response, you may request escalation through [email protected]. Nothing in this process limits a consumer’s right to seek remedies available under applicable law.
5. Grievance Officer
For grievance officer details and legally required particulars, please contact [email protected].
