Effective Date: 7 October 2026
1. Delivery Area
Kaladhare currently ships orders within India only.
2. Courier Partner
Orders are intended to be shipped through Delhivery or another logistics provider selected by Kaladhare where necessary.
3. Dispatch
Products are ready-to-ship. Each product undergoes a quality inspection before dispatch. Dispatch and delivery timelines may vary depending on order processing, courier operations, destination, weather, public holidays, service disruptions and other circumstances beyond our reasonable control.
4. Delivery Estimates
Estimated delivery timelines shown at checkout or communicated after purchase are estimates, not guaranteed delivery dates. Actual delivery depends on the courier and destination.
5. Tracking
Where available, tracking information will be provided to the customer. Customers should use the tracking information to monitor delivery status.
6. Lost in Transit
If a shipment is confirmed by the courier as lost in transit, Kaladhare will, subject to product availability, ship a replacement of the same product at no additional product or shipping cost. If the same product is unavailable, Kaladhare will issue a refund to the original payment method.
7. Marked Delivered but Not Received
If tracking shows an order as delivered but the customer has not received it, the customer must contact Kaladhare within 48 hours of the delivery status. Kaladhare may investigate with the courier, delivery records and available proof of delivery. A tracking status showing “delivered” does not by itself automatically determine the final outcome of the claim.
8. Damaged, Tampered or Incorrect Shipments
Customers must report a damaged, visibly tampered, incomplete or incorrect shipment within 48 hours of delivery. An uninterrupted unboxing video showing the sealed package, shipping label and complete opening process may be required to assess the claim.
9. Customer Responsibility
Customers should provide an accurate delivery address, phone number and other required delivery information. Delays caused by incorrect or incomplete information may affect delivery.
10. Delivery Delays
Kaladhare is not responsible for courier delays caused by circumstances outside its reasonable control. We will reasonably assist customers in tracking and resolving delivery issues.
11. Shipping Charges
Any applicable shipping charges will be disclosed at checkout before the order is placed.
